Support Triage + Context Pack
Turn a pasted support ticket into a clear issue type, sourced facts, and a human-reviewed reply draft.
Free
Works with the AI tools you already use
Claude Code
Cursor
Codex CLI
GitHub Copilot
Gemini CLI+20 moreClaude CodeCursorCodex CLIGitHub CopilotGemini CLI
OpenClaw
Manus
Grok+17 agentsSupport Triage + Context Pack
Example session with this skill installed
Classify and prepare this support ticket for a human agent:
Subject: Charged twice for order 4821
Body: I see two card charges for the same order. Please fix this quickly.
order_id: 4821
billing_status: payment captured twice
channel: email
- Read your context and instructions
- Compiled the support triage
Summary
The ticket is a
billing case with high confidence. The customer reports a duplicate charge for order 4821. The supplied payload confirms a billing status of “payment captured twice,” but it does not include transaction IDs, timestamps, refund status, or the payment provider record. A human should verify the evidence before promising a refund.
Triage result
| Field | Result |
|---|---|
| Intent | billing |
| Confidence | 0.94 |
| Escalate | yes |
| Reason | Possible duplicate payment; refund decision requires payment verification |
Context pack
Known facts
- Customer says two card charges appeared for the same order.
- Order ID supplied: 4821.
- Billing status supplied: payment captured twice.
- Ticket arrived through email.
Missing context
- Charge IDs and timestamps
- Currency and amounts
- Whether one payment is pending, reversed, or refunded
- Internal refund policy and payment-provider evidence
Draft reply — human review required
Hi, thanks for reporting this. I’m sorry this has happened. We can see your order reference is 4821, and we’re checking the payment records to confirm the duplicate charge. We’ll update you as soon as that review is complete. Please don’t share full card details by email.
Next steps
- Open the order and payment records.
- Verify whether both charges settled.
- Follow your approved refund policy.
- Send the reviewed reply; this skill never sends it automatically.
Connects securely to your tools. The creator never sees your data.
About this skill
What it does
Support Triage + Context Pack turns a pasted customer-support ticket into a structured, review-ready case brief. It classifies the issue, separates facts from missing information, flags risk, and drafts a reply for a human agent to check.
The problem it solves
Support teams lose time reading long tickets, switching between tabs, and deciding whether a case is billing, shipping, account access, a bug, or something that needs escalation. This skill makes that first pass consistent without inventing order details, customer data, or policy decisions.
What you get
- Issue type and confidence score
- A compact fact and missing-context pack
- Escalation reasons for sensitive or unclear cases
- A suggested reply marked for human review
Safety and scope
Works only with text or JSON pasted into the agent. It does not connect to your helpdesk, make CRM changes, alter billing, or auto-send replies.
How to install
Works the same in every agent - Claude, Cursor, Codex, Copilot and 20+ more.
- 1
Download the ZIP
Free skills download straight away. Paid skills unlock right after purchase.
- 2
Unzip into your skills folder
Every agent reads skills from one folder on your machine. Drop the unzipped folder in there.
- 3
Ask your agent to use it
Restart the agent if it was already running. It picks the skill up automatically - no config needed.
Skills folder by agent
Click the path to copy it. Create the folder if it does not exist yet.
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