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    KindReply – Customer Reply Writer for Etsy & Shopify Sellers

    2

    Paste any customer message and get a friendly, ready-to-send reply. For small online shops: late orders, refunds, broken items and reviews.

    $5

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    30-day refund guarantee

    Converts to your local currency at checkout

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    KindReply – Customer Reply Writer for Etsy & Shopify Sellers

    KindReply – Customer Reply Writer for Etsy & Shopify Sellers

    Example session with this skill installed

    A customer on Etsy wrote: "ordered 2 weeks ago and NOTHING. is this a scam??"

    My shop: Linden & Clay, handmade ceramics. Sign as Mia. Warm tone. Ships in 2-4 days. Delivery takes 5-8 days in the EU and 10-15 days to the UK, US and Canada. I only offer replacements for broken items.

    • Read your context and instructions
    • Compiled the kindreply

    The customer has waited 14 days. For an EU order that is past your longest expected time (4 + 8 = 12 days), so the reply says honestly that it's late:

    Hi! No, this isn't a scam, and I completely understand the worry: two weeks is longer than it should take. Orders usually ship within 2-4 days and arrive within 5-8 days in the EU, so yours should have been with you by now. [order status: shipped on [date], tracking: [tracking link] / not shipped yet]. I'm happy to check with the carrier for you, so just reply here and we'll get it sorted.

    Mia from Linden & Clay

    Fill in: order status, ship date, tracking link.

    Note for you: this assumes an EU customer. For the UK, US or Canada, two weeks is still inside the 12-19 day window. A refund or reship for a lost parcel isn't in your profile, so tell me if you want to offer one.

    Connects securely to your tools. The creator never sees your data.

    What you get

    Turn angry customers into repeat buyers with calm, factual de-escalation.Automate the drafting of 'Where is my order?' responses with policy accuracy.Respond to public 1-star reviews to protect your shop's reputation.Identify and flag common e-commerce scam patterns before they cost you money.

    About this skill

    Answering customers eats up a small shop owner's time, and angry messages are stressful. This skill drafts calm, professional replies for Etsy, Shopify and Amazon sellers that follow your own shop rules. It turns angry messages, late delivery complaints and refund requests into friendly replies that protect your seller rating.

    What it does

    • Writes ready-to-send replies for DMs, emails and public reviews.
    • Follows your shop rules by using your own shipping times and return policy.
    • Checks delivery timing by comparing how long the customer has waited with your shipping times.
    • Warns you about risks like scam attempts or chargeback threats.
    • Handles public reviews with short, sincere replies that move private details to a direct message.

    How it works

    1. Tell it about your shop once: name, tone, shipping times and refund rules.
    2. Paste the customer's message: a DM, a one-star review or several messages at once.
    3. Copy the reply: fill in any [brackets], like a tracking link, and send.

    Works with

    Claude, ChatGPT and other AI assistants. Made for Shopify, Etsy, Amazon, eBay, WooCommerce, Instagram and WhatsApp shops. No technical skills needed. A simple setup guide is included.

    Why this beats prompting it yourself

    Normal prompts often produce stiff "corporate speak" or promise refunds you never agreed to. This skill follows a clear step-by-step process and never makes up facts, so every reply stays within your shop rules and still sounds human.

    Use cases

    • Calming angry buyers who threaten chargebacks or bad reviews.
    • Shipping delays: honest updates instead of vague apologies.
    • Broken items: offering the fix you allow right away, to save the sale.
    • Thank-you replies to happy customers, in their own language.

    Known limitations

    It can't see your orders. Details like tracking links and order dates are left as [brackets] for you to fill in.

    How to install

    Works the same in every agent - Claude, Cursor, Codex, Copilot and 20+ more.

    ~30 seconds
    1. 1

      Download the ZIP

      Free skills download straight away. Paid skills unlock right after purchase.

    2. 2

      Unzip into your skills folder

      Every agent reads skills from one folder on your machine. Drop the unzipped folder in there.

    3. 3

      Ask your agent to use it

      Restart the agent if it was already running. It picks the skill up automatically - no config needed.

    Skills folder by agent

    Click the path to copy it. Create the folder if it does not exist yet.

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    Recently published to Agensi

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    Frequently Asked Questions