Guest Review Response Generator
Turn guest reviews into professional marketing assets with strategically crafted, platform-ready responses.
$5
Works with the AI tools you already use
Claude Code
Cursor
Codex CLI
GitHub Copilot
Gemini CLI+20 moreClaude CodeCursorCodex CLIGitHub CopilotGemini CLI
OpenClaw
Manus
Grok+17 agentsGuest Review Response Generator
Example session with this skill installed
A guest named Sarah left a 2-star review on Airbnb. She said the apartment was beautiful but the neighbor's dog barked all night and ruined her sleep. I actually provide earplugs in the bedside drawer and it's mentioned in the house manual, but she must have missed them. Help me respond.
- Read your context and instructions
- Compiled the guest review response
I have analyzed the review. Since the issue (noise) was external but you provided a solution (earplugs) that was overlooked, the strategy is to be empathetic without taking blame for the neighbor, while subtly highlighting the amenities you provide for future guests.
Guest Response: Sarah (2-Star Airbnb Review)
Sarah, thank you for staying with us and for your kind words regarding the apartment’s design.
I am genuinely sorry to hear that the neighborhood noise impacted your sleep. While we can’t always control our neighbors, we do try to prepare our guests for the urban environment. We provide complimentary premium earplugs in the bedside drawers and mention this in our welcome manual to help ensure a restful stay.
I’m sorry these were missed during your visit, as we want every guest to feel fully refreshed. For future guests reading this, we remain committed to providing a comfortable, well-equipped space in the heart of the city. We appreciate your feedback as it helps us highlight these amenities more clearly during check-in.
Best,
[Your Name]
Next steps
1.
Update Check-in Message: Consider sending a quick automated message on the first night mentioning the earplugs location to prevent this recurring.
2.
Review Manual Visibility: Ensure the physical house manual is placed in a high-traffic area like the kitchen island or coffee table.
3. Public Post: Post this response within 24 hours while the review is fresh.
Connects securely to your tools. The creator never sees your data.
What you get
About this skill
Managing hospitality reviews is a high-stakes reputation game where one defensive reply can scare off dozens of potential guests. This skill turns raw, emotional, or unfair feedback into professional responses that protect your brand and appeal to future bookers.
What it does
- Categorizes sentiment by identifying if a review is glowing, mixed, negative, or factually unfair to apply the correct psychological strategy.
- Drafts platform-specific replies tailored for Airbnb, VRBO, Google Business, Yelp, and TripAdvisor.
- Provides response strategies for handling difficult, passive-aggressive, or fraudulent reviews without looking petty.
- Contextualizes negatives by weaving in factual updates, such as property improvements or fixed maintenance issues, to reassure future guests.
- Optimizes for brevity by keeping responses under 200 words to avoid the appearance of defensiveness.
How it works
- Paste the full text of the guest review along with the star rating and platform name.
- Provide internal context about the stay, such as whether a reported issue was already resolved or if the guest violated house rules.
- Receive a ready-to-post response alongside strategic advice on how to handle that specific guest profile.
Frameworks & tools
This skill is platform-agnostic, designed for use with short-term rental management software, CRM tools, or directly within hospitality platform dashboards.
Why this beats prompting it yourself
Generic AI responses often sound robotic or overly apologetic, which can make a host look weak or insincere. This skill specifically crafts replies to speak to the "silent audience" of future guests, ensuring you maintain professional authority while resolving conflict.
Use cases
- Drafting warm, personalized thank-yous for 5-star reviews to build loyalty.
- Defusing 1-star reviews that contain factual inaccuracies or unfair complaints.
- Explaining external issues like neighborhood construction or weather to future travelers.
- Standardizing the "voice" of your property management team across hundreds of listings.
Known limitations
This skill does not directly interface with platform APIs to post responses for you. You must copy and paste the generated text into the relevant review site manually.
How to install
Works the same in every agent - Claude, Cursor, Codex, Copilot and 20+ more.
- 1
Download the ZIP
Free skills download straight away. Paid skills unlock right after purchase.
- 2
Unzip into your skills folder
Every agent reads skills from one folder on your machine. Drop the unzipped folder in there.
- 3
Ask your agent to use it
Restart the agent if it was already running. It picks the skill up automatically - no config needed.
Skills folder by agent
Click the path to copy it. Create the folder if it does not exist yet.
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- Passed all security checks, Safe to install