Guest Review Responder - Airbnb, Google & Hotel Replies

    1

    Generate professional, de-escalating, and legally-safe responses to hospitality guest reviews.

    $9

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    Works with the AI tools you already use

    Claude CodeClaude CodeCursorCursorCodex CLICodex CLIGitHub CopilotGitHub CopilotGemini CLIGemini CLI+20 more

    Guest Review Responder - Airbnb, Google & Hotel Replies

    Example session with this skill installed

    I need a response to a 2-star TripAdvisor review from 'Mark'. He complained about loud construction noise starting at 7 AM. We did have city utility work outside, but it wasn't our hotel's project. Brand voice is 'Modern Professional'.

    • Read your context and instructions
    • Compiled the guest review responder

    I have analyzed the TripAdvisor review from Mark. This is classified as a

    Negative / External Factor review. The response uses a de-escalation framework that acknowledges the guest's frustration without accepting liability for city-managed infrastructure work.

    Draft Response

    Platform: TripAdvisor
    Tone: Modern Professional

    Dear Mark,

    Thank you for sharing your feedback regarding your recent stay. We sincerely regret that your rest was interrupted by the utility work occurring on the street outside our property.

    While the city-managed construction was outside of our operational control, we understand how frustrating early morning noise is when you are traveling. We appreciate your patience during this time and hope to have the opportunity to provide you with a much quieter experience in the future.

    Best regards,

    The Management Team
    [Property Name]

    Next steps

    1. Review the draft to ensure the "city-managed" description accurately reflects the specific utility work that occurred.
    2. Check if other guests from the same dates mentioned noise; if so, consider placing a courtesy notification at the front desk for remaining work days.
    3. Post the response to TripAdvisor to show future guests that you are responsive to feedback regarding the local environment.

    Connects securely to your tools. The creator never sees your data.

    What you get

    Draft professional replies for Google, Yelp, and Airbnb reviews.De-escalate negative feedback without admitting legal liability.Identify reviews that violate platform terms for reporting.Surface recurring operational issues from guest complaint patterns.

    About this skill

    Every guest review deserves a reply, but writing one that de-escalates an angry one-star without over-apologizing, reinforces a five-star, and never says something you will regret is real work, especially at volume. This advisory skill is a reputation-management assistant for hospitality operators: hotels, short-term rentals, B&Bs, and restaurants. Paste a review and your side of what happened, and it classifies the review, picks the right response framework, and drafts a truthful, on-brand reply.

    It works across Airbnb, Google, Booking.com, TripAdvisor, and Yelp, and matches your brand voice, formal, warm, or casual. Beyond individual replies, it flags legal-sensitive complaints (injury, illness, discrimination, legal threats) so you handle them carefully, shows you how to legitimately report reviews that genuinely break platform policy, and turns recurring complaints into an operational fix list instead of a stream of one-off PR problems.

    It is honest by design: it drafts, and you post. It will not write fake reviews, review-gate (soliciting only guests you think are happy, an FTC and platform violation), impersonate guests, or admit liability on your behalf. For legal-sensitive complaints it produces only a brief, empathetic public reply and tells you to take the matter offline to management and counsel, it is not legal advice. Platform rules and review laws change, so specifics are framed verify-current and it points you to the platform and ftc.gov.

    How to install

    Works the same in every agent - Claude, Cursor, Codex, Copilot and 20+ more.

    ~30 seconds
    1. 1

      Download the ZIP

      Free skills download straight away. Paid skills unlock right after purchase.

    2. 2

      Unzip into your skills folder

      Every agent reads skills from one folder on your machine. Drop the unzipped folder in there.

    3. 3

      Ask your agent to use it

      Restart the agent if it was already running. It picks the skill up automatically - no config needed.

    Skills folder by agent

    Click the path to copy it. Create the folder if it does not exist yet.

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    Recently published to Agensi

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    Trust & safety

    Security scanned

    Verified clean 11 days ago

    • Passed all security checks, Safe to install

    Listed11 days ago

    What's inside

    Frequently Asked Questions