Works with the AI tools you already use

    Claude CodeClaude CodeCursorCursorCodex CLICodex CLIGitHub CopilotGitHub CopilotGemini CLIGemini CLI+20 more

    Ai Support Agent Skill

    1

    A structured support workflow for triaging, diagnosing, and responding to customer service inquiries.

    $9.99

    Secure checkout via Stripe

    30-day refund guarantee

    Converts to your local currency at checkout

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    Ai Support Agent Skill

    Ai Support Agent Skill

    Example session with this skill installed

    Customer 'jdoe_88' says they cannot access their premium features after upgrading their subscription 2 hours ago. They've tried logging out and back in. Review and provide support steps.

    • Read your context and instructions
    • Compiled the ai support agent

    I have analyzed the customer inquiry regarding subscription access. The issue is classified as Billing & Payments with a Normal priority level.

    Support Response and Internal Analysis

    FieldDetail
    CategorySubscription / Access
    PriorityNormal
    Customer IssuePremium features not active post-upgrade
    StatusDiagnosis / Pending Verification
    UrgencyMedium (Paid service disruption)

    Customer Reply

    Hi there,

    I’m sorry to hear your premium features aren't showing up yet. Since you've already tried logging out and back in, this usually indicates a slight delay in the payment synchronization between the billing provider and your account profile.

    To help me resolve this, could you please confirm if you received a transaction ID in your email? In the meantime, I am checking our billing logs to ensure your status is updated manually if needed.

    Internal Summary

    • Evidence: Customer upgraded 2 hours ago; basic troubleshooting (re-login) failed.
    • Diagnosis: Potential sync lag between Stripe/Payment Gateway and the application database.
    • Knowledge Gap: Actual payment success status and Transaction ID.

    Recommended Next Action

    Verify the transaction status in the billing dashboard for user 'jdoe_88'. If payment is 'Succeeded', manually trigger a synchronization of the 'Premium' entitlement.

    Escalation Package

    • Reason: Account-specific billing adjustment required.
    • Requested Action: Support Lead to verify payment and force-refresh account permissions.
    • Impact: 1 user unable to access paid services.

    Next steps

    1. Check the billing logs for the transaction timestamp.
    2. If payment is confirmed, escalate to the Billing Tier-2 team.
    3. Send the drafted reply to the customer to request the Transaction ID.

    Connects securely to your tools. The creator never sees your data.

    What you get

    Standardize support replies across chat, email, and tickets.Automatically triage incoming tickets by urgency and category.Generate technical diagnostic steps based on product documentation.Create concise escalation briefs for senior support engineers.

    About this skill

    The problem

    Customer support teams often struggle with inconsistent ticket handling, leading to missed escalations and inaccurate technical advice. Manual triaging is slow, and agents frequently waste time on repetitive diagnostic steps or hallucinate product policies.

    What it does

    • Analyzes support tickets, chats, and transcripts to extract the customer's core issue and desired outcome.
    • Classifies requests by category and urgency level based on business impact and security risks.
    • Generates step-by-step troubleshooting guides using only verified facts and supplied documentation.
    • Identifies knowledge gaps and creates structured escalation packages for human agents when permissions are exceeded.
    • Produces both ready-to-send customer replies and internal-only status summaries with clear next actions.

    Why this beats prompting it yourself

    This skill implements a rigorous UNDERSTAND-VERIFY-DIAGNOSE workflow that prevents common AI support errors like fake refund promises or destructive technical advice. It enforces a strict separation between verified documentation and assumptions, ensuring your support quality remains high even at scale.

    Use cases

    • Automating initial triage and diagnostics for SaaS technical support desks.
    • Handling high-volume e-commerce inquiries regarding billing, shipping, and returns.
    • Drafting professional, calm responses for sensitive account and access issues.
    • Standardizing internal IT helpdesk summaries to speed up resolution times.

    Known limitations

    Cannot perform direct actions in third-party systems like processing refunds or resetting passwords. Requires access to your specific product documentation and policies to provide accurate answers.

    How to install

    Works the same in every agent - Claude, Cursor, Codex, Copilot and 20+ more.

    ~30 seconds
    1. 1

      Download the ZIP

      Free skills download straight away. Paid skills unlock right after purchase.

    2. 2

      Unzip into your skills folder

      Every agent reads skills from one folder on your machine. Drop the unzipped folder in there.

    3. 3

      Ask your agent to use it

      Restart the agent if it was already running. It picks the skill up automatically - no config needed.

    Skills folder by agent

    Click the path to copy it. Create the folder if it does not exist yet.

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    Fresh listing

    Recently published to Agensi

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    Trust & safety

    Security scanned

    Verified clean 11 days ago

    • Passed all security checks, Safe to install

    Listed11 days ago

    What's inside

    Frequently Asked Questions